- How do I search for items on the site?
- How do I order merchandise that I am interested
- Can I use my credit card to make a purchase?
- How long does it take to get the item I purchase?
- What guarantee do I have that the merchandise is
as described ?
- What do I do if I still have questions ?
There are three ways to search for items. One is to go to the
"Catalog", click a
category, and then click on anything that is of
interest on the "Items Offered Page". You
will get an individual page with description and pictures of the
merchandise you are interested in. A second place to begin,
still while at the "Catalog", is to click "G"
for the "Gallery Pictures" on a particular
category. When the "Gallery Pictures" for a category
come up, just click on any picture that interest you and you will be
taken to its listing page. The Third way is to use
our "Key Word Search Engine". At the bottom of the
"Catalog" and "Items Offered" pages you will
find a place to click which will bring up the search engine.
Type in key words for what you are looking for and a list of the
pages where these items can be found will come up. You then
click on the individual pages listed to view the merchandise
It is very easy to order merchandise from Cottage and Castle
Antiques. At the end of each individual listing page there is
an "ORDER" button. Press this button and you will be
taken to our "Order Page" where you fill out some brief
information and push the submit button to place the order. You
will be asked to describe the item you order. Always
make sure that you give us the Item # which is found at the
top of the individual listing page. Once we have your order we
will check to make certain that the merchandise is available and
will then email you payment instructions.
Yes you can use your credit card to pay for purchases through a secure
program called "PayPal". We have found this to be a very
effective method for credit card payment. There is more information on how
PayPal works on our "Links Page".
If you pay with money order or cashiers (bank) check we ship within three business days
from receipt of your payment. If you pay by credit card using
"PayPal" we ship within three business days from the date
you register payment with PayPal. If you pay by
personal check we wait ten days for
your check to clear before we ship.
All items are described in a careful manner in order to
provide our customers with the necessary information to make an informed purchase.
It is our pledge that items sold
here are guaranteed to be as described. Should any thing sold be found
to be other than we described we will gladly refund the purchaser's
money. We have a reputation of trustworthiness and excellent
customer service. Check out our "References
Page" to see what our customers have to say about
If you have any question regarding the site or any item offered for purchase
please Email us at firstname.lastname@example.org.
We are a small business that prides our self on our customer service. You
will get a prompt response and we will make every effort to answer you